Okay, so when I worked at the porn store, I sold a lot of porn movies to people. Sometimes people wouldn’t like what they ended up with and would ask to trade for another movie. The porn store went through five managers while I was there. Depending on which manager I had at the time, the policy for a movie exchange was:
a) let the customer trade the movie for another one
b) only a defective movie can be exchanged
or
c) tell the customer tough shit
I followed the changes in movie exchange policies for awhile, until I said fuck it and developed my own exchange system. It was a lot easier that way… and more entertaining. If a movie was defective, I would take it back and let the person pick out some functioning smut. Then I would write “1st exchange” on the person’s receipt. This would deter people who would pay 19.95 for one movie, and then proceed to exchange it 4 or 5 times while using the “defective” excuse.
Movies that weren’t defective were brought back because customers didn’t like the content of the movies. I based my exchange decision for these solely on the reason why a customer didn’t like a particular movie. A reason like, “This movie shows these people on the cover, but they aren’t in the movie”, was fine with me. “The camera work in this movie was so shitty, my blind grandmother could have done a better job”, worked too. “This movie has Ron Jeremy”, not only worked, but most likely warranted a look of sympathy from me.
Then their were the reasons given that didn’t work on me. An exchange for, “This movie called ‘Only Blowjobs’ has only blowjobs in it… no sex”, wasn’t going to happen. Neither was, “The chicks with big 80’s hair on the cover of this movie also have big 80’s bushes”. “This movie called ‘Unnatural Sex’ only has oral and anal sex, no regular sex”, wasn’t floating my boat either.
So to recap, if a movie was defective or the customer could give me a valid reason, I would let them have another movie. If the customer was stupid and didn’t even look at the box cover to begin with, porn store policy ‘c’ went back into effect… tell the customer tough shit.